Please feel free to call us any time for questions concerning our product, fog machine fluid, or fog related questions in general. We are happy to help others learn from our many years in the fog machine fluid business.
In the unlikely event that your package is damaged during shipment, we will send you a replacement shipment as soon as we find out about the problem.
If you need to return an item, you will need to e-mail us so you can get an RMA number. No returns will be accepted without an RMA number. Returns must be made within 30 days of receipt of shipment. Returned items must be in the original package and not be used in any way. There is a 25% restock fee on returned items. Shipping costs for any items returned are the sole responsibility of the customer unless it is our error. All shipping costs for any items exchanged are the sole responsibility of the customer unless it is our error. Please include item number and payment method with the RMA number. We will not charge a shipping fee on items returned due to our error and will rectify the problem promptly without expense to you. If you need extra assistance after the return send an email to firstname.lastname@example.org and we will help in any way possible. We strive to keep our customers happy!