Return Policy:

Our goal is to ensure your complete satisfaction.

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Froggys Fog within 30 days of the delivery date subject to conditions below.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product, we will credit your account. You should expect to receive your refund within 30 days of remitting your package to our Returns Department, however, in many cases you will receive a refund more quickly. This time period includes the transit time for our Returns Department to receive your return from the carrier (Usually 5 to 10 business days), the time it takes our Returns Dept. to process your return once they receive it (Usually 3 to 5 business days), and the time it takes your bank to process our refund request (Usually 5 to 10 business days).  If payment was made by check, the refund check will not be issued before 10 business days after the date of deposit to ensure the original check has cleared all banking systems.

Conditions

Please read all conditions below. If conditions are not met, Froggys Fog reserves the right to refuse the return or to charge a restocking fee not less than 25% of the purchase price.

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, power cords and all accessories
  • Froggys Fog is not responsible for personal data or items left in returned merchandise.
  • Froggys Fog is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us
  • Froggy’s Fog is responsible for the monetary value of the merchandise only

Missing Items, Defective Items & Damages in Transit

In the unlikely event that you receive an item that doesn’t meet your expectations, we guarantee to work with you to reach the best possible resolution. Please be sure to inspect the item immediately upon delivery and contact us within 7 days if there are any issues.

  • If you are asked to sign for the delivery, inspect the item first.  In all cases, note any issues you find within the shipping provider's official paperwork.  Keep all packaging and shipping documents. Contact us no later than 7 days after delivery and provide photos of any discrepancies, condition issues, or damages. We recommend taking both close-ups of the areas of concern, and photos of the item as a whole.  Our specialists can then understand the full context of the issue and better evaluate if the item was properly described.
  • Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
  • If you receive an item that appears to have been damaged in transit, make sure to note the specific areas of damage, and keep our take photos of the original packaging so we can file a claim with the carrier. Let us know there's an issue as soon as you receive the item, and depending on the extent of the damage, we'll either work with you to have the item exchanged, repaired, or arrange for a return.
  • If we shipped you the wrong item, contact us immediately. We'll work to arrange for the correct item to be shipped.
  • If you believe your item was lost in transit, contact us and we'll do what we can to reach a solution.

No Returns on the following:

  • Fluids that have been opened and the seal broken.
  • Any order over 30 days from the delivered date
  • Any defective machine 30 days past the delivery date must go through the warranty repair program and cannot be returned for any reason

Restocking Fees on the following:

  • 25% on all machines not in new condition, not in their original box, including all packing material, manuals, power cords and all accessories.
  • 100% on all fluids received with the seal broken (No Refund Given)

Return Shipping Cost Paid by Customer:

Shipping costs for any items returned or exchanged are the sole responsibility of the customer unless the return is a result of our error.

Defective Items:

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Backorders:

In the unlikely event an item is on backorder for more than 30 days, we will offer the option to receive a full refund and give you advanced notice if we are unable to fill an order for any reason

Return Instructions:

Step 1

Request an RMA Number (Return Merchandise Authorization)

There are 2 ways to request an RMA:

  • Call your sales rep or if you do not have an assigned sales rep, call Sales at 615-469-4906 x 1. You will receive your return merchandise authorization number via email after the return has been entered into the Froggys Fog Return Case management system.
  • Email Sales@FroggysFog.com with your order number and items in the order you wish to return. You will receive a call from your sales rep or another Froggy’s Fog representative who will help you get the return started.

Step 2

Pack your item

  • Place your item in the original manufacturer's packaging
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • Wait for the second email from our support department with your shipping label and instructions.

Step 3

Ship your item

  • The RMA number will be on the shipping label you receive from the Froggy’s Fog support department so there is no need to write it on the box.
  • There will be a link in the email you receive to help you find the nearest FedEx location to drop off your return.
  • We are not responsible for lost or damaged packages.

We will Take Care of the Rest for You!

Please allow us to address any concerns as we want satisfied customers and positive feedback.