PAYMENT POLICY

Effective 1/1/2026

This policy is part of our Terms & Conditions of Sale; if they conflict, the Terms control.

• Payment before shipment. Orders ship only after payment is complete.
• Accepted payment. Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, E-Checks, Physical Checks, Gift Certificates issued by Froggy's Fog are accepted. Financing offered at checkout is governed by the lender's terms.
• Fraud screening. Orders may be reviewed by our fraud-prevention partner before shipment, which can briefly delay processing. We may cancel and refund orders that cannot be verified.
• Sales tax. Orders shipped to or picked up in Tennessee are charged applicable state and local sales tax (currently up to 9.25% combined). Other states are taxed where required by law.
• Tax-exempt buyers. Send a valid exemption certificate to sales@froggysfog.com before ordering. Tax charged before a certificate is on file may not refunded.
• Schools, government and businesses. Purchase orders / net terms are available with approved credit. Terms on your purchase order do not change our Terms & Conditions.
• Pricing errors. If an item is listed at an incorrect price, we'll contact you to confirm the correct price or cancel and refund.
• Refunds go back to the original payment method on the timelines in our Return & Warranty Policy. Damaged, defective or lost items are handled under our Shipping Policy.
• Gift certificates have no cash value except where required by law.