RETURN POLICY

Effective 1/1/2026

We want you happy with every order. This policy is part of our Terms & Conditions of Sale; if they conflict, the Terms control.

Returning an item you don't want (30 days)

• You may return most items within 30 days of delivery for a refund to your original payment method.
• Items must be new, unused, in the original box, with all packing material, manuals, power cords and accessories.
• Machines returned used, incomplete or without original packaging are subject to a 25% restocking fee, or may be refused.
• You pay return shipping on these returns; original shipping charges are not refunded.

Not returnable (unless defective)

• Fluids that have been opened or whose seal is broken
• Anything more than 30 days past delivery (defective machines go through the warranty program below)

Damaged, defective, missing or wrong items (7 days)

• Inspect your order on arrival and email shipping@froggysfog.com within 7 calendar days of delivery with your order number and photos.
• We will repair, replace or refund at our choice, send a prepaid return label if we need the item back, and refund original shipping if you choose a refund.
• Full details on damaged and lost packages are in our Shipping Policy.

Warranty

• Froggy's Fog-branded machines: Limited warranty from delivery against defects in materials and workmanship, subject to the exclusions in Section 10 of our Terms (wrong fluid, wrong voltage, no cleaning, misuse, unauthorized repair). Length of warranty period is defined in the user manual of the machine.
• Other brands (ADJ, Antari, Chauvet, ColorKey, Magmatic and others): manufacturer's warranty applies. Call us and we'll help you start the claim.
• After 30 days, defective machines are repaired, replaced or refunded only through the warranty program.

Backorders. If an item is backordered more than 30 days, we'll notify you and offer a full refund.

Refund timing. We process refunds within 5 business days after we receive and inspect your return. Your bank may take 5–10 more business days. Refunds on check payments are issued no sooner than 10 business days after the check clears.

How to return

1. Request an RMA through your order details page in your account. You may also request an RMA number by calling 615-469-4906 ext. 1 or email sales@froggysfog.com with your order number and the items.
2. Pack the item in its original manufacturer box inside a shipping carton. Don't put labels on the product box.
3. Ship it with the label we email you (RMA number is on the label). Returns sent without an RMA may be refused.

We are responsible for the value of the merchandise only; see Section 12 of our Terms for limits of liability. We are not responsible for items or data left in returned products.